Frequently Asked Questions

You can change your order as long as it has not been packed and/or shipped. Just email us at hello@natmoclothing.com with your order number, and we will do our best to accommodate any changes.

Was ist das Rückgaberecht von natmo?
You have the right to return or exchange your order within fourteen days from the day on which you received them. 
Do not return the package without giving prior notice via email. 
To return an item, simply email us at hello@natmoclothing.com, include your order number and the reason for your return. We will guide you through the quick process. For more information visit our Shipping and Returns page. (Können wir hierfür eine einrichten oder sinnlos??)
Please take into consideration if you really need to exchange your product. Shipping goods back and forth generates greenhouse gases that are accelerating climate change. 
We encourage you to choose your items carefully to avoid unnecessary return shipments. 
Unlike many other stores we re-sell our garments, so please return with care and respect.

Mein Produkt ist beschädigt angekommen.
We inspect every item before it gets sent to you, but mistakes can happen during production and inspection. If your product is damaged, please contact hello@natmoclothing.com and attach a picture of the product.

Sind Rücksendungen kostenlos?
Nein, die Kosten für die Rücksendung sind vom Kunden zu tragen.

Wie kann ich meine Bestellung zurückgeben?
Please make sure all returned products are unworn, unwashed and neatly folded in the original packaging including all tags.