Will I be charged duties and taxes?
You can change your order as long as it has not been packed and/or shipped. Just email us at firstname.lastname@example.org with your order number, and we will do our best to accommodate any changes.
You can find a „size guide“ on each product page.
Yes. You can exchange an item for a different size once, without being charged extra shipping costs.
You can arrange a meeting at our studio in Germany for try ons. Just contact Melissa over instagram @natmo.clothing or e-mail: email@example.com
Exchanges and Returns:
You have the right to return or exchange your order within fourteen days from the day on which you received them. Do not return the package without giving prior notice via email. To return an item, simply email us at firstname.lastname@example.org, include your order number and the reason for your return. We will guide you through the quick process. For more information visit our Shipping and Returns page. (Können wir hierfür eine einrichten oder sinnlos??) Please take into consideration if you really need to exchange your product. Shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments. Unlike many other stores we re-sell our garments, so please return with care and respect.
My product arrived damaged.
We inspect every item before it gets sent to you, but mistakes can happen during production and inspection. If your product is damaged, please contact email@example.com and attach a picture of the product.
Are Returns free?
No, return costs will have to be paid by the customer.
How can I return my order?
Please make sure all returned products are unworn, unwashed and neatly folded in the original packaging including all tags.
We currently accept: Pay Pal, Credit Cards, Debit and ..???
Each gift card comes with an individual code. You can enter the code at checkout. Our gift cards can not be exchanged for cash and are a final sale product. They are valid for one year after the issuing date.
Can I use multiple discount codes at one?
No, unfortunately this is not possible.
Please have a look at the care labels within each garment. Try to only wash when necessary and do not tumble dry. Generally speaking washing your garments at 30°C is more than sufficient.
Our garments are made in Portugal find out more on our About/Our Story page. (verlinken)
You can find information to each garment on the individual product page. Our Luna Set is made from Lenzing Ecovero Viscose, which is a sustainable alternative to regular viscose. Find out more information here. (verlinkung zu den Stoff Infos)
Our items are packed in recycled and biodegradable boxes without plastic. Our stickers are also biodegradable. We ship every order with DHL goGreen.
Yes, our first collection is vegan.
You can stay connected with us on instagram: @natmo.clothing or subscribe to our newsletter.